Privacy Policy

1. Who we are

Pommes & Butlers is a private chef and catering service based in the United Kingdom, operated by Lawrence and Lina. We provide private dining, event catering, and related services.

If you have any questions about this policy or how we handle your data, please contact us:

• Email: info@pommesandbutlers.com
• Phone: 07387 111748

2. What information we collect

We collect information you provide directly to us, including:

• Your name, email address, and phone number
• Event details (date, location, number of guests, type of event)
• Dietary requirements and allergies you share with us — note that health information such as food allergies or medical dietary needs is considered special category data under UK GDPR (Article 9). We process this solely to cater safely for your event
• Any other information you include in your enquiry
• A timestamp recording when you gave consent to be contacted (recorded automatically when you submit an enquiry form)

We may also collect technical information such as your IP address and browser type when you visit our website, via standard web analytics tools.

3. How we use your information

We use the information we collect to:

• Respond to your enquiry and provide a quote
• Plan and deliver your event or dining experience
• Communicate with you about your booking
• Send you a receipt or invoice for services
• Improve our website and services

We will only use your personal data for the purposes it was collected for, or for closely related purposes you would reasonably expect.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Consent (Article 6(1)(a)): when you submit an enquiry form you explicitly tick a box confirming you agree to be contacted. We record the date and time of that consent. You may withdraw consent at any time by emailing info@pommesandbutlers.com — withdrawal does not affect any processing carried out before that point
• Contract (Article 6(1)(b)): to fulfil a booking or service agreement you have entered into with us
• Legitimate interests (Article 6(1)(f)): to run our business, respond to enquiries, and improve our services, where those interests are not overridden by your rights
• Special category data (Article 9(2)(a)): dietary requirements and allergy information is processed with your explicit consent, solely to cater safely for your event

5. Who we share your data with

We do not sell your personal data to third parties. We may share your information with:

• Payment processors (such as GoCardless or Stripe) solely to process your payment
• Email delivery services used to send booking confirmations
• Any third-party service provider we use to operate this website (e.g. Vercel for hosting)

All third parties are required to handle your data securely and in accordance with data protection law.

6. How long we keep your data

We retain your personal data for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting, or reporting requirements. Typically:

• Enquiry records: up to 2 years
• Booking and payment records: up to 7 years (HMRC requirements)

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time — simply email us and we will stop contacting you. This will not affect the lawfulness of any processing that took place before withdrawal

To exercise any of these rights, please contact us at info@pommesandbutlers.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses essential cookies to ensure it functions correctly. We do not currently use tracking or advertising cookies. You can control cookies through your browser settings.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.